Please read these terms of site use and appointment conditions below carefully to understand My Health Matters practices. By using this website and arranging appointments, you indicate that you accept these terms of use and conditions, and that you agree to abide by them. If you do not agree to these terms of use and conditions, please refrain from using the site and arranging support.

The materials contained on this website and third parties connected to us, are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. The material displayed on the site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law.

We process information about you in accordance with our privacy policy. By using the site, you consent to such processing and you warrant that all data provided by you is accurate.

In order to reach your recovery goal we need to keep cancellations to a minimum. For individual face to face clinic appointments a deposit of a third of the fee is required on booking. Clinic, online or package of care appointment payment is required 48 hours prior to each appointment. Appointments can be rearranged up to 24 hours’ prior. Cancellation of appointments prior to 24 hours can be refunded. Less than 24 hours’ notice will be considered a missed appointment.
What happens if we cancel an appointment?
We are fully committed to ensuring support is as continual and uninterrupted as possible. Therefore, we will only cancel an appointment if it cannot be avoided. If we do cancel an appointment, we will always try our best to provide you with at least 24 hours’ notice and ensure that the appointment is rearranged or refunded.